Microsoft Customer Relationship Management (MSCRM)
Launched in 2003 and available in UK since early 2004, Microsoft DynamicsTM CRM provides the ideal solution for organisations focused on improving their sales success, delivering superior customer service, and making informed business decisions.

Built using Microsoft .NET–connected technologies, Microsoft DynamicsTM CRM is easy to deploy, customise, and use.
An embedded Microsoft Outlook client provides a familiar and intuitive user interface as well as online and offline access to sales functionality. A web browser client is also provided as standard.

Microsoft DynamicsTM CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process–helping ensure a shorter cycle, higher close rates, and improved customer retention.

Microsoft DynamicsTM CRM Customer Service helps your business increase its capacity to handle requests without increasing employee count. Microsoft DynamicsTM CRM Customer Service helps your service representatives provide customers with the consistent, efficient service that ensures satisfaction.

Integration to Microsoft DynamicsTM GP is available to provide a complete view for all customer related information.

MSCRM Mobile 1.2 allows users to quickly manage account information, add and organise business contacts, schedule important meetings, and track existing sales opportunities—all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.

KSL are a Certified Microsoft DynamicsTM CRM partner and have many years experience of implementing CRM solutions.